Refund and Returns Policy

RETURNS/EXCHANGES

How do I return/exchange an item?

Products can be returned/exchanged within 15 days from the date of purchase.

To initiate Refund:

1. Log into your account on our website.
2. Go to My Account -> Orders.
3. If your product is eligible for return, you will see the “Return” button for that order.
4. Fill the return form.
5. Once your return request is approved, pickup will be assigned and the return process will initiate.

To initiate Exchange:

1. Log into your account on our website.
2. Go to My Account -> Orders.
3. Select the product you want to exchange.
4. Click “Choose Product”.
5. Click on the product displayed after clicking “Choose Product”.
6. Select the desired size and click Exchange, then View Order.
7. Fill the exchange form.
8. Once your exchange request is approved, pickup will be assigned and the exchange process will initiate.

Please note: Return/Exchange Request approval can take up to 24hrs. Once exchange is availed, return won't be possible.

We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you return the product.

If the product is worn, washed, or the original tags & packaging are missing, our delivery partner WILL NOT ACCEPT the package. In this case, the refund/exchange may not initiate.

Please Note: Items in “Flash Deal” or “Steal Deal” are not eligible for return. Exchange can only be availed if the size required is in stock. Exchange shipping cost will be borne by the customer.

REFUND

How will I receive my refund?

Refunds will be processed and credited to your See That Gal wallet or bank account within 2-3 business days from the date of the product being received in our warehouse.

CANCELLATION

How do I cancel an order?

Please mail us at support@seethatgal.com to cancel an order.